Job Information Windows OS Engineer Company Information
Contact Name Empower Professionals
Contact Email info@emowerprofessionals.com
Since 06/16/2010
Job Information
Job Type Full-Time
Duration 6 Months +
Category Computer/IT
Career Level
Work Permit
Duration of Position
Posted 07/09/2015
Requirements
Minimum Education University
Degree Title
Required Travel
Job Status
Job Status Interviewing
Start Publishing 07/09/2015
Stop Publishing 07/09/2024
Location
[Mettawa,United States ]
Description

Interview process will be phone then in person

Summary:

Engineer is responsible for the development and delivery of client’s Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. 

Agreement
Qualifications

Responsibilities:

  • Understand and Deliver Managed Service offerings as outlined in the Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the ManS Standard Operating Procedures manual (SOP).
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.
  • Provide innovative technical solutions to complex hardware/software problems.
  • Provide design, implementation, and technical support services and consulting to Managed Services clients to meet their business needs.
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
  • Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
  • Provide expert level technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc).
  • Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies).
  • Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Assist in creating and documenting policies and procedures.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  •  Provide support to Service Account Managers, Project Managers and product developers.
  • Contribute to written proposals and technical documentation.
  • Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Supports and conducts self in a manner consistent with customer service expectations.
  • Tests, evaluates, and develops new products, offerings, and solutions.
  • Conducts training of customers and company employees in both formal and informal environments.
  • Works directly with Project Managers to update project plans and communicate project status 
Preferred Skills

Required Skills

  • 5 - 7 years of engineering experience.
  • Linux Specific:
    • Expert in the administration of the Red Hat and/or SUSE operating system.
    • Expert in Red Hat and/or SUSE updates and patching.
    • Expert in Linux automated server deployments.
    • Expert in bash or perl scripting.
    • Expert in either Red Hat or SUSE clustering.
    • Expert in connecting Linux servers to a SAN using native Linux multipathing
    • Significant knowledge of RPM
  • General:
    • Significant Expert in operating system tuning.
    • Significant experience in root cause analysis of operating systems issues
    • Working knowledge of backup clients.
    • Working knowledge of server hardware
    • Hands-on experience in a large Data Center environment
    • ITIL Foundations Certification Preferred
  • Other
    • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
    • Ability to perform intermediate root cause analysis.
    • Strong organizational, analytical, and problem solving skills.
    • Customer Service focused and a high level of professionalism.
    • Ability to consistently follow policies and procedures.
    • Strong communication and documentation skills.Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
    • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
    • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
    • Must have good time management skills and be able to meet rigid and urgent assignment schedules.

 

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